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Technical Assistant If you are interested in
applying for this position
Category: Community Services
Location: Henry Knight Building
Hours/wk: 24 Hrs/Week
Shift: Days
Performs technical functions in providing information and assistance in reviewing and verifying data of a routine nature; does other related duties.

Works under the supervision of the Zoning Officer.

Essential Duties and Responsibilities:
Responds to less complicated inquiries and provide technical information/assistance in uncomplicated cases pertinent to the office.

Performs research and/or receives guidance from technical personnel to supply the information required.

Reviews inquiries received by telephone or personal visit, and responds with the necessary technical information and assistance in a prompt manner.

Screens and refers cases that involve technical issues to higher authority for disposition.

May assist in maintaining a file of decisions or opinions on issues to ensure uniformity.

May assist in preparation of requests for appropriate actions, prepare/process related forms, and initiate follow-up action if necessary.

Performs research for various projects.

Confers and/or corresponds with individuals to obtain information and/or supporting documentation necessary to carry out objectives of the office.

Verifies completeness of information in any of the following: applications, reports, files, returns, claims, proposals, forms and/or listings, and their accuracy before entry into automated systems and files.

May assist in updating the office's tracking system.

Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the Department of Community Services.

Peripheral Duties and Responsibilities:

Answers the telephone and assists the public.

Experience: Two (2) years of experience in reviewing, verifying, authorizing, and/or providing information and assistance of a technical or fiscal nature in a public or private organization.

NOTE: Applicants who do not possess the required experience may substitute semester hour credits from an accredited college or university on a year-for-year basis with 30 semester hour credits being equal to one (1) year of experience.

Knowledge of: Office methods, practices, routines, machines, and equipment; data collection, compilation, and analysis techniques/methodologies; the objectives, programs, administrative policies, methods, and procedures after a period of training.

Ability to: research and provide information/assistance; establish and maintain harmonious working relationships; determine whether required information is readily available or whether specific requests should be referred to division officials or other authorities; assist counterparts in other sections; prepare technical correspondence in the course of official duties; maintain records, reports, and files; confer with individuals and interpret applicable laws, regulations, and procedures according to established policy.

Special Requirements:
License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Tools and Equipment Used:
City Automobile; General Office Equipment; Computer; Copier; Pager and/or Cell Phone.

Physical Demands:
Position requires employee to: Sit, talk, stand, reach, walk; lift up to 10 lbs.

Work Environment:
Mostly indoor office environment; one-third of the time outside in weather conditions; moderate noise.

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