|Responds to less complicated inquiries and provide technical information/assistance in uncomplicated cases pertinent to the office.
Performs research and/or receives guidance from technical personnel to supply the information required.
Reviews inquiries received by telephone or personal visit, and responds with the necessary technical information and assistance in a prompt manner.
Screens and refers cases that involve technical issues to higher authority for disposition.
May assist in maintaining a file of decisions or opinions on issues to ensure uniformity.
May assist in preparation of requests for appropriate actions, prepare/process related forms, and initiate follow-up action if necessary.
Performs research for various projects.
Confers and/or corresponds with individuals to obtain information and/or supporting documentation necessary to carry out objectives of the office.
Verifies completeness of information in any of the following: applications, reports, files, returns, claims, proposals, forms and/or listings, and their accuracy before entry into automated systems and files.
May assist in updating the office's tracking system.
Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the Department of Community Services.
Peripheral Duties and Responsibilities:
Answers the telephone and assists the public.